Effective Date: 12 December 2024
Welcome to Colour My Days Store, operated by Xelium Ltd (“we,” “our,” or “us”). Your privacy is critically important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website https://store.colourmydays.com (the “Site”).
Who we are
Xelium Ltd is a registered company in the UK. You can find more information about us over at https://www.xelium.co.uk. We own and operate the website https://www.colourmydays.com and the e-commerce store at: https://store.colourmydays.com.
1. Information We Collect
We collect personal information to provide and improve our services. The types of personal information we collect include:
(a) Information You Provide to Us
- Account Information: Name, email address, phone number, shipping address, and billing address.
- Payment Information: Credit card or other payment details provided during checkout. (Processed securely through third-party payment processors; we do not store credit card information.)
- Communication: Details you share when contacting customer support or submitting inquiries.
(b) Information Automatically Collected
- Device Information: IP address, browser type, operating system, and device type.
- Usage Data: Pages visited, time spent on the Site, and links clicked.
- Cookies: Information collected through cookies and similar technologies to enhance your browsing experience.
(c) Comments
When visitors leave comments on the Site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
(d) Media
If you upload images to the Site, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the Site can download and extract any location data from images on the Site.
2. How We Use Your Information
We use the information collected for:
- Order Processing: To fulfil your orders, process payments, and provide order-related communication.
- Customer Support: To respond to your questions and resolve issues.
- Personalisation: To improve our Site, services, and products by understanding user preferences.
- Marketing: To send promotional emails about new products, special offers, or other information we think you may find interesting (you can opt out at any time).
- Legal Compliance: To comply with applicable laws, regulations, and contractual obligations.
3. Legal Basis for Using Your Information
Data Protection laws allow us to use personal information only if we have a proper reason for doing so. The proper reasons permitted by law include:
- Consent: When you have given us explicit permission to use your personal information for a specific purpose (e.g., subscribing to marketing emails).
- Contractual Necessity: When we need to process your personal information to fulfill a contract with you, such as processing your orders and delivering products.
- Legal Duty: When we are required to process your personal information to comply with legal obligations, such as tax reporting or fraud prevention.
- Legitimate Interest: When we have a legitimate business or commercial reason to use your information that is not overridden by your own rights and interests.
Below is a list of the ways we may use your personal information, the reasons we rely on for doing so, and the applicable legitimate interests when relevant:
| Purpose | Legal Basis | Legitimate Interests (if applicable) |
|---|---|---|
| Processing your orders and payments | Contractual Necessity | N/A |
| Providing customer support | Legitimate Interest | Ensuring customer satisfaction and business efficiency |
| Sending marketing communications | Consent | N/A |
| Improving our services and user experience | Legitimate Interest | Enhancing user satisfaction and business performance |
| Complying with legal requirements | Legal Duty | N/A |
| Preventing and detecting fraud | Legitimate Interest/Legal Duty | Protecting our business and ensuring security |
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following scenarios:
- Service Providers: With trusted third parties who perform services on our behalf, such as payment processors, shipping partners, and IT support.
- Legal Obligations: When required by law or to protect our rights, property, and safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
5. Your Rights
You have the following rights concerning your personal data:
- Access and Correction: Request access to the personal data we hold about you and request corrections to any inaccuracies.
- Data Deletion: Request deletion of your personal data, subject to legal or contractual obligations.
- Opt-Out: Opt-out of marketing communications by following the unsubscribe link in our emails or contacting us directly.
- Cookies Management: Control or disable cookies through your browser settings.
To exercise your rights, contact us using the contact form or write to us using the details below.
6. Data Security
We are committed to safeguarding your personal information. We implement industry-standard security measures, including:
- Secure Socket Layer (SSL) encryption for online transactions.
- Regular monitoring and updating of our systems to protect against unauthorized access.
7. Retention of Information
We retain your personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
8. Third-Party Links
Our Site may contain links to other websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies.
9. Cookies
Cookies are small text files stored on your device to enhance your browsing experience. We use cookies to:
- Remember your preferences and settings.
- Understand site usage and improve functionality.
You can manage or disable cookies through your browser settings.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this page periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
Xelium Ltd
Email: info@xelium.co.uk
Website: www.xelium.co.uk
Thank you for trusting Colour My Days Store with your personal information. We value your privacy and are committed to protecting it.